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UN: Local Online Service Index

Description
Author: United Nations Department of Economic and Social Affairs
Country: USA
Frequency: once every two years
City selection principle: not mentioned
Type of data: survey
UN: Local Online Service Index
Participant:
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Methodology

General: city ranking is an integral part of the E-Government Survey report, which also includes the country index for the development of electronic public services
Transparency of methodology: partially
Sources: cities are assessed by experts from 100 cities around the world, then a UN-appointed mediator checks the questionnaires in case there are discrepancies between the answers.
Groups of indicators:
–Institutional framework (5 indicators);
–Technologies (10 indicators);
–Content richness (30 indicators);
–Service delivery (30 indicators);
–User participation and transparency (10 indicators);
–Electronic literacy (10 indicators);

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UN: Local Online Service Index
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